How Can We Help?

Find answers to common questions or get in touch with our support team.

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Email Support

Get help from our friendly support team within 24 hours.

shankarduttsgd@gmail.com
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Community

Join our community of couples planning their perfect day.

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Documentation

Detailed guides for all HitchPlan features.

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Frequently Asked Questions

How do I sync my data across devices? +

HitchPlan automatically syncs your data across all your Apple devices using iCloud. Make sure you're signed into the same Apple ID on all devices and that iCloud is enabled for HitchPlan in Settings → [Your Name] → iCloud → Apps Using iCloud.

Can I share my wedding planning with my partner? +

Yes! Use the Share feature to invite your partner to collaborate. Go to Settings → Sharing → Invite Partner. They'll receive an invitation to join your wedding planning space. Both of you can add and edit information in real-time.

How do I export my guest list for my caterer? +

Navigate to Guests → Dietary Summary. Tap the Share button in the top right corner. You can export a formatted summary that includes meal choices, dietary restrictions, and allergy information - perfect to send to your caterer.

Is my wedding data secure? +

Absolutely. All your data is stored locally on your device and encrypted by iOS. If you use iCloud sync, your data is encrypted end-to-end by Apple. We never have access to your personal wedding information. See our Privacy Policy for full details.

How accurate is the weather forecast? +

Weather forecasts within 10 days of your wedding use real-time data from Apple WeatherKit and are highly accurate. For dates further out, we show historical averages for that time of year and location, giving you a general idea of what to expect.

Can I use HitchPlan on my Apple Watch? +

Yes! HitchPlan includes a companion Apple Watch app. View your countdown, check tasks, see RSVP counts, and access your wedding day timeline right from your wrist. Add complications to your watch face to see your countdown at a glance.

How do I delete my account and data? +

To delete all your data: 1) Open HitchPlan → Settings → Delete All Data. 2) Confirm the deletion. 3) If using iCloud, go to iOS Settings → [Your Name] → iCloud → Manage Storage → HitchPlan → Delete Data. Uninstalling the app also removes all local data.

Is HitchPlan free? +

HitchPlan offers a generous free tier with all essential features. Premium features like advanced analytics, unlimited guests, and priority support are available with a subscription. You can plan an amazing wedding with just the free version!

Troubleshooting

App Not Syncing

  1. Check your internet connection
  2. Verify iCloud is enabled for HitchPlan
  3. Sign out and back into your Apple ID
  4. Force close and reopen the app
  5. Restart your device

Weather Not Loading

  1. Ensure you have a wedding date set
  2. Add a venue or city location
  3. Check your internet connection
  4. Allow location permissions if prompted
  5. Try refreshing the dashboard

Notifications Not Working

  1. Go to iOS Settings → Notifications → HitchPlan
  2. Enable "Allow Notifications"
  3. Check notification settings in the app
  4. Ensure Focus/Do Not Disturb is off
  5. Restart the app

Apple Watch Not Syncing

  1. Ensure HitchPlan is installed on your Watch
  2. Check that your iPhone and Watch are paired
  3. Open the iPhone app to trigger a sync
  4. Restart your Apple Watch
  5. Reinstall the Watch app if needed